The Welgo service is operated by the company WELGO.

WELGO places the protection of personal data at the heart of its missions and the services offered to you. Personal data refers to any information relating to you that allows you to be identified directly or indirectly. We handle your personal data with the utmost care. This privacy statement outlines how we handle your personal data. We believe you should have control over your data. We are committed to never selling or renting your data. While we may rely on subcontractors from time to time, they only act on our behalf and according to our instructions.

1 - How does Welgo take personal data protection into account?

Welgo is committed to considering the protection of your personal data and privacy from the design stage of the new services offered to you. To ensure security and guarantee the proper exercise of your rights, measures are implemented to protect your personal data.

2 - What personal data does Welgo use?

When you use our Welgo service, we process the following personal data:

• Your identification and registration data for our services (name, surname, contact details, payment methods, etc.)
• Your data to access your personal space (password, identifier, cookies…)
• Identification data of the devices used to access our services (e.g., MAC address, IP address…)
• Customer service tracking data and your customer satisfaction data
• Data related to your reaction to targeted ads presented to you
• Geolocation data of our bikes for theft prevention purposes and to provide the subscriber with trip statistics, usage data for maintenance purposes.
• Personal data requested for the creation of the rental contract with our financing partner M2M.

We use your data based on the following legal bases:

• Execution of the contract
• Legal obligations
• Legitimate interest (including, but not limited to, IT management, legal, security, analysis, and improvement of our services and offers, understanding your expectations, measuring the performance of our advertising campaigns).

3 – What are the collected data used for?

Welgo commits to collecting only data that is strictly necessary to provide the subscribed services. If optional data is requested, Welgo will clearly inform you about the data required to provide the service and those that are voluntarily provided by you.

• Personal data is collected directly from you and is only used for the purposes made known to you.