We are sorry that this incident has occurred to you. We understand how frustrating this can be, and we want to ensure that your mobility is not permanently affected by this event. We are here to support you and assist you as quickly as possible.
In such a situation, time is crucial, and we ask you to follow these steps:
1. Report the incident in our app
Open the Welgo app and create a ticket to report the incident. This way, we can immediately gather the necessary information and respond quickly.
2. File a police report
Please file a report with the police using the online service. Here is the link to the police website for Berlin:
Make sure to indicate Welgo France as the affected party.
The bike insurer is Karl Fahrradversicherung.
3. Send us the police report by email
Once you have submitted the police report, please send us a copy via email at:
If this has not already been included in the app ticket, please provide a brief description of the incident and the details of the affected bike in your email.
4. We will get back to you