If you are in payment default, it is important to settle your situation as soon as possible to avoid any service interruption.

To do so, you have three options:

• First, please register your SEPA details in your payment information via our app or website.

  To update this, go to our app and navigate to the "My Account" section. Click on "My Subscription" and then select "My Payment Information".

  There, you will be able to update your payment details.

• You can also change your payment method.

• Alternatively, you have the option to top up your card with the necessary funds so we can proceed with the payment deduction.

If you encounter any difficulties completing these steps or have any questions, our customer support team is available to assist you. Contact us via the app or our website by clicking on "Support." We will be happy to help you settle your payment and resume a smooth experience.