If you are in default of payment, it is important to regularize your situation as soon as possible to avoid any interruption of service.
First, please register your SEPA details in your payment information on your app or on our website.
To make this change, go to our app and access the "My Account" section. Click on "My Subscription", then select "My Payment Information."
There, you will be able to update your payment information.
You can then change your payment method.
You also have the option to simply top up your card with the necessary funds so that we can proceed with the payment.
If you encounter any difficulties performing these operations or if you have any questions, our customer support is available to assist you. Contact us via the app or our website by clicking on "Support." We will be happy to help you regularize your payment and ensure a smooth usage experience.